Cancellation / Refund Policy
If your order has shipped: Health Ikon ships orders very quickly, many same days. If your order has already shipped, then it is too late to cancel the order. You will simply need to return the unopened product for a refund or exchange. Of course, the shipping fee cannot be refunded since we had to pay the shipping company already.
If your order has not shipped: If your order has not yet shipped, we can cancel/change it with no problem! In order to change anything on your order or cancel your order, you must contact Health Ikon directly and speak with a customer service representative. You can call us directly at 7291919291. This includes any change to the shipping address, removal or additions to an order, and order cancellations. Please note that emails or phone message are not acceptable forms of cancellation. When calling, please have your order number ready.
While, we try to ship out every order that has been successfully placed with Proteinsstore.com, there are some situations in which we may have to cancel orders. Some of the situations that may result in your order being cancelled include:
- Limitations on Quantities Available For Purchase
- Restrictions on Quantity or Number or Orders as Per T&C
- Inaccurate or Insufficient Address
- Non-Serviceable Locations
- Inaccuracies Or Errors In Product Or Pricing
- Product No Longer Available
At times we may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been done, the charged amount will be refunded to you as soon as we can.
We at Proteinsstore.com assert our intentions to delight our customers by enhancing their online shopping experience. Hence, we look forward to extend our extensive support at all times to guarantee quality of products bought at our website.
We offer a 10-day return guarantee on all the products bought on our website. Products should be returned in the original condition.
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including